EXCHANGES
We want every GEWLS™ customer to find their perfect fit.
Exchanges are accepted within fourteen (14) calendar days of the carrier's confirmed delivery date. Requests received after this period are not eligible for exchange. Through our portal, you may exchange for a different size, color, or style. Customers may elect either one exchange or one return per order. Orders are not eligible for both. Please note that each order is eligible for one exchange only. Once an exchange has been completed, the order and exchanged item(s) are no longer eligible for return, refund, or an additional exchange.
- Size or color exchange - Same style exchanges are a straight swap at no additional product cost. Return shipping fees still apply.
- Different style - If your new selection is a higher price, the difference in product cost plus any applicable taxes will be charged through the portal. If your new selection is a lower price, the difference will be processed accordingly. Return shipping fees still apply.
How to Request an Exchange:
- Visit our exchange portal with your email address and either your order number or zip code used on your order
- Select your exchange option and upload photos of the top and bottom of your shoes to confirm unworn condition
- A return shipping label will be issued through the portal. The cost of the label will be displayed prior to issuance and is the responsibility of the customer
- Items must be shipped back within seven (7) calendar days of return label issuance
- Upon receipt, all exchange requests are inspected by our team to confirm eligibility and compliance with our Exchange Policy
- Once approved and inspected, your replacement pair will be dispatched
- Exchange requests must be completed within the 14-day eligibility period. Failure to complete the exchange process, ship the item(s) within the required timeframe, respond to Client Services or provide any requested information may result in cancellation of the request. Requests that remain incomplete after the 14-day eligibility period has expired will no longer be eligible for exchange.
All Items Submitted for Exchange Must Be:
- Unworn and in original condition
- Free of markings, scuffs, or signs of wear
- Returned with the complete GEWLS™ packaging set, including the shoe box, dust bags, tissue, and interior fillers
Exchange Shipping — Return shipping is the responsibility of the customer and is paid for at the time of label issuance through the portal. GEWLS™ is pleased to cover the cost of shipping your replacement pair.
RETURNS
Returns are accepted within fourteen (14) calendar days of the carrier's confirmed delivery date. Requests received after this period are not eligible for return. Customers may elect either one return or one exchange per order. Orders are not eligible for both. Please note that each order is eligible for one return only. Orders for which an exchange has already been completed are not eligible for return.
How to Initiate a Return:
- Visit our returns portal with your email address and either your order number or zip code used on your order
- Select your return option and upload photos of the top and bottom of your shoes to confirm unworn condition
- A return shipping label will be issued through the portal. The cost of the label will be displayed prior to issuance and deducted from the final refund amount
- Items must be shipped back within seven (7) calendar days of return label issuance
- Upon receipt, all returns are inspected by our team to confirm eligibility and compliance with our Returns Policy
- Approved returns will be processed to the original method of payment, except for the return shipping label cost and flat restocking fee
- Items that do not meet our return requirements will be rejected and returned to the customer at their expense
All Returned Items Must Be:
- Unworn and in original condition
- Free of markings, scuffs, or signs of wear
- Returned with the complete GEWLS™ packaging set, including the shoe box, dust bags, tissue, and interior fillers
RETURN SHIPPING & REFUNDS — Return shipping is the responsibility of the customer. The cost of the return shipping label will be displayed at the time of return label issuance and will be deducted from the final refund amount. In addition, a flat $25 handling and restocking fee will be deducted from all approved returns. Refunds are processed within 5-10 business days of receipt and inspection. Items that do not meet return conditions may be sent back to the customer at their expense.
RETURN TO SENDER & UNDELIVERED PACKAGES — In the event an order is returned to GEWLS™ due to failed delivery attempts, delivery refusal, an insufficient or incomplete address, or failure to collect a package from a designated UPS checkpoint location, our Client Services team may attempt to contact the customer using the information provided at checkout.
- Upon receipt of the returned package at our warehouse, the customer may elect to have the order re-shipped at their expense or refunded to the original method of payment.
- A flat $75 handling and restocking fee will be deducted from any refund issued for a returned-to-sender package. This fee applies regardless of whether the customer responds to our outreach or requests a refund.
- Customers who elect to have their order re-shipped will be responsible for all associated re-delivery shipping costs.
- Orders that are re-shipped following a return-to-sender event are considered final sale and are not eligible for return, refund, or exchange.
FINAL SALE — All in-person purchases and items marked final sale are not eligible for return or exchange.
FAULTY OR INCORRECT ITEMS — If you believe you have received a faulty or incorrect item, please contact clientservices@gewls-official.com with your order number and photographs where possible. We will resolve the matter promptly and cover all associated shipping costs.
OUR RIGHT TO REFUSE — GEWLS™ reserves the right to refuse any return or exchange that does not meet the conditions outlined above.